Shipping policy

At Mart-OX, we are committed to delivering your orders safely, securely, and as quickly as possible. Please read our shipping policy below for complete details.

Order Processing
Orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive order confirmation after placing your order.
Once your order has been dispatched, you will receive shipping/tracking information when available.
Delivery Time

Estimated delivery times may vary depending on your location:

Major cities: 2–5 business days
Other areas: 3–7 business days
Remote areas may require additional delivery time.

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any promotional free shipping offers are subject to the terms and conditions mentioned on the website.

Order Tracking

Once your order has been dispatched, you may receive tracking details through your provided contact information.

If you have not received your order within the expected delivery period, please contact our customer support team with your order number so we can assist you.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

Mart-OX is not responsible for delays or additional charges caused by an incorrect, incomplete, or incorrectly entered delivery address.

If you notice an error in your shipping address, contact us as soon as possible after placing your order. We will try to update it before dispatch, but changes cannot be guaranteed once the order has been shipped.

Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible and provide clear photographs/videos of the package and product.

We will review the issue and assist you according to our return and replacement policy.

Delayed or Lost Orders

Although we work with reliable courier services, occasional delays may occur.

If your order appears to be significantly delayed or lost in transit, please contact Mart-OX customer support. We will work with the courier service to investigate the shipment and provide you with an appropriate resolution.

If you have any questions about your order or shipping, please contact Mart-OX Customer Support with your order number.

Mart-OX — Style That Speaks, Quality That Lasts.